Refund & Return Policy

What happens if something is not right.

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Quality issues

If a pack reaches you damaged, or the grain is not what you ordered, tell us within 48 hours of delivery with a photograph and we will replace it or refund you in full.

Food safety

Because these are food products, we cannot accept returns of opened packs unless there is a quality defect.

Refund timeline

Approved refunds are processed within 5–7 working days to the original payment method.

How to raise a claim

Message us on WhatsApp or call us with your order details and photographs of the issue.

Last updated: September 2026

Questions? Contact us